Shipping policy
At Sunglass City, we want you to have the best experience possible. Please allow your shipping questions to be answered by our FAQ section. If you have any questions that are still unanswered, or questions and issues about a specific order, do not hesitate to visit our contact page for additional support.
We want you to get your order as quickly as possible. Your order will be shipped within 2 business days (Monday - Friday) from the order placement.
Shipping is absolutely FREE on all orders!
All orders placed from our website are shipped right here from the USA!
Tracking information will be sent to you as soon as your order has been shipped. Additionally, the "Track Your Order" page on our website is available for your use.
Yes, Sunglass City does ship internationally.
Please note that international shipping, depending on the destination country, can incur some additional fees. The customer is responsible for these fees, and these will be paid by the end user to the appropriate customs agency.
The customer is responsible for ensuring that orders comply with the laws and regulations of the destination country. Sunglass City does not hold any responsibility for any blocks or fees that may arise.
Note that some international countries may require certain documentation before they are sent. If this is necessary and the information is not provided ahead of time, delays may happen.
Sunglass City is NOT responsible for lost or stolen mail on international orders.
Return Policy
At Sunglass City, we’re dedicated to ensuring you’re happy with your purchase. While we don’t offer returns, we’re happy to provide an exchange for store credit within 14 days of delivery.
To qualify for an exchange, your item must be in its original condition with all packaging intact. If an item is returned with missing components or damage caused by improper packaging, we won’t be able to issue store credit.
If you have any questions or need help with your exchange, please reach out to us—we’re here to assist you!
Yes! All products sold on our website include a limited warranty provided directly by the original manufacturer. Please note that you must contact the manufacturer to activate your warranty if needed. The manufacturer reserves the right to decline service based on their terms and conditions.